Business

The One Mistake Is Putting Your Brand Reputation at Risk — and Most Startups Still Make It

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Most entrepreneurs and business owners understand they need a comprehensive communications strategy to reach their target customers. However, all too many think that only means branding, marketing and advertising and forget to include public relations (PR). In particular, many small businesses and startups neglect this part of the communications equation.

This has always been a mistake, but that’s even more true today. Here, I explain how PR impacts brand credibility and customer trust, as well as how those seemingly ineffable factors connect to your hard revenue numbers.

Table of Contents

The problem with investing solely in marketing

Investing only in marketing and ignoring PR is a problem because marketing drives awareness, but PR builds trust — and without trust, awareness doesn’t convert.

One study has put the number of consumers who believe advertisers have integrity at 4%. Customers’ trust in conventional advertising is also plummeting, especially for members of the younger generations. As Wharton Magazine reports, 84% of millennials not only dislike traditional ads but also distrust them.

Research also shows people don’t pay attention to ads and actively avoid them. According to consumer research firm Bulbshare, 63% of Gen Zers use ad blockers, meaning they don’t even see ads online. If they do come across one, 99% say they hit “skip” when given the choice.

In short, today’s consumers are savvy. They know how to follow the money trail and identify conflicts of interest. Indeed, the Content Marketing Institute has found that 80% of corporate decision-makers prefer to glean information from articles that are more objective rather than ads, which are recognized as biased and self-interested.

Meanwhile, today’s consumers increasingly prioritize ethics. B2B services company BusinessDasher explains that 84% of customers weigh companies’ ethics and values when considering a purchase, and 63% say they would like companies to adopt more ethical practices.

For companies that would like to expand their market reach, these statistics send a clear signal. Investing only in advertising and marketing is unlikely to move the needle. To develop a good reputation for your brand, you need to do PR.

PR: Ethical strategic communications

PR differs from other communication strategies like branding and marketing because it specifically focuses on developing your organization’s positive reputation and earning consumers’ trust. While ads and marketing campaigns may attempt to tell people about the business’s great reputation, good PR shows them. It enables the business and its spokespeople to demonstrate ethical conduct rather than just making claims to this effect.

For instance, while a top PR team will draft and release press releases and media advisories on a company’s behalf, they will also seek out opportunities for the company’s leadership to serve as expert sources in the media. When the public needs help understanding current events and a journalist turns to a company’s spokesperson for expert analysis, the viewers understand that this person and their company are trustworthy. In addition, they come to rely on and appreciate the spokesperson’s valuable advice.

In the course of such an interview, the company’s representative may never even mention their product or service. By demonstrating their willingness to share important information, however, they signal their care for the greater good, their own sterling character and that of their company. This forms positive connotations in viewers’ minds. People come to associate the spokesperson and company with credibility and garner their trust.

Behaving in an ethical manner and showing goodwill tends to be more convincing than merely claiming to be good. This is how strong connections with customers can still be forged despite today’s cynical environment.

How PR contributes to revenue growth

To be clear, PR is not a direct method of boosting sales or generating leads. Instead, it works in the background, burnishing your brand’s reputation and predisposing people to think highly of your company. This can pay off in the end, however.

Take Sears, Roebuck and Co. as an example. When the brand partnered with The Oprah Winfrey Show to provide Christmas gifts for 100 foster children, the results were staggering. After the episode aired, customer surveys showed an 11% jump in positive sentiment toward the brand — and people said they planned to spend 39% more at Sears.

The final impact? That single PR moment helped generate $13 million in new revenue.

In addition, father-daughter co-authors Al and Laura Ries studied 91 launches of new products in their book “The Fall of Advertising and the Rise of PR.” Those campaigns that incorporated PR were more successful than those that only deployed marketing approaches. Indeed, they conclude that PR is a better investment than advertising for most businesses.

In my own experience leading a PR firm, I can attest that campaigns sometimes generate so much new business that clients can’t scale fast enough and have to pause our services while they catch up with demand.

Enter the limelight with PR

Hiring a PR firm, especially one that can show a track record of success in your particular industry, is indispensable to make your brand image shine. This strategic communications approach avoids the common missteps of advertising and marketing while aligning with today’s customers’ preferences for ethical business practices.

For these reasons, more businesses should consider taking PR firms up on their offers of a free consultation call. There’s nothing to lose and the limelight to gain.

Intellectual Insider

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Business

Behind The Scenes Of The Millionaire Milestones Book

After three years of writing, rewriting, and refining, I’m thrilled to officially celebrate the launch of Millionaire Milestones: Simple Steps To Seven Figures!

This book has been a true labor of love, not just for me, but for my family as well. It’s the product of countless early mornings, late nights, and weekends hunched over the keyboard, while also navigating the beautiful chaos of parenthood and everyday life.

Each chapter represents years of financial experience, both wins and mistakes, distilled into clear, actionable steps that anyone can take to build wealth over time. I wrote this book to help people from all walks of life hit their first $1 million in net worth, without needing a lucky break or a six-figure salary.

Whether you’re just starting out in your career, navigating a midlife financial reset, or thinking about how to best guide your children toward financial independence, this book will serve as your practical, no-nonsense companion.

The Making Of Millionaire Milestones: A Conversation With My Wife

To mark the occasion, my wife and I recorded a special 30-minute podcast episode discussing the behind-the-scenes of creating Millionaire Milestones, what readers can expect, and some of the emotional ups and downs that came with the process.

We talk candidly about what it took to stay committed, how we managed the juggling act as parents and partners, and why we believe this book can make a meaningful difference in people’s lives. You can listen to it below:

If you’re curious about the deeper motivations behind writing the book, check out my earlier post here: Why I Wrote Millionaire Milestones: Easy Steps To Seven Figures

A Heartfelt Thank You For Supporting Millionaire Milestones

Since July 2009, I’ve published three free personal finance articles a week on Financial Samurai—over 2,500 posts and counting. Instead of putting up a paywall or subscription service, I’ve also sent out a free weekly newsletter for over 10 years, filled with insights, strategies, and stories designed to help you build wealth and live more freely.

So if you’ve ever found comfort, courage, laughter, or joy in my writing, I hope you’ll consider picking up a hard copy of Millionaire Milestones. At under $28, it’s a small gesture that helps support this site and everything I’ve built since 2009.

And if you’ve been able to build significant wealth from reading my work over the years, there’s no better way to pay it forward than by giving the gift of financial freedom through this book.

If you enjoy Millionaire Milestones, I’d be incredibly grateful if you could leave a review on Amazon or share it with someone who might benefit. Word of mouth is still the most powerful way to spread practical financial knowledge that can truly change lives.

Here’s to hitting your next financial milestone—whatever it may be!

Millionaire Milestones book by Sam Dogen, a national bestseller

If you order a hard copy or more of Millionaire Milestones before May 10, 2025, you’ll receive an exclusive invite to my private video fireside chat on May 25 at 5:30 PM PST. I’ll be sharing deeper insights into the wealth-building strategies featured in the book and how I’m thinking about investing in today’s uncertain landscape. Simply sign up here after your purchase.

For those interested in a more personalized experience: If you order 55 hard copies (available at a bulk discount), you’ll receive a 1-on-1 video consultation with me, plus a full box of books to gift to friends, family, or colleagues. This package includes a 41% discount off my normal consulting rate. If you’re interested, please fill out the form at the bottom of my consulting page here and I’ll get back to you within 24 hours.

To Your Financial Freedom,

Sam

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Business

Skechers Is Going Private in a $9.42 Billion Footwear Deal

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Shoemaker Skechers announced on Monday that it had agreed to be acquired by investment firm 3G Capital in a $9.4 billion deal that would take the company private after nearly three decades as a public entity. It’s the biggest-ever deal in the footwear industry and was unanimously approved by the Skechers board of directors.

The transaction will close in the third quarter of this year and be funded by a combination of cash from 3G Capital as well as debt financing from JPMorgan Chase Bank, per Bloomberg. 3G Capital has agreed to pay $63 per share, a 30% premium to Skechers’ average stock price.

After the deal closes, Skechers will no longer be listed on the New York Stock Exchange. The company will still be led by Founder, Chairman, and CEO Robert Greenberg and its current leadership team, including COO David Weinberg.

“With a proven track record, Skechers is entering its next chapter in partnership with the global investment firm 3G Capital,” Greenberg stated in a press release. “Given their remarkable history of facilitating the success of some of the most iconic global consumer businesses, we believe this partnership will support our talented team as they execute their expertise to meet the needs of our consumers and customers while enabling the Company’s long-term growth.”

^{Skechers founders Robert Greenberg (left) and son Michael Greenberg (right) in a Skechers display room. Photo by Carlos Chavez/Los Angeles Times via Getty Images}

Skechers is one of many footwear companies that signed a letter to President Donald Trump last week asking for a reprieve from reciprocal tariffs, which are as high as 145% for imports from China and at a baseline of 10% for all countries.

“As leading U.S. footwear businesses, manufacturers, and retailers, we urge you to exempt footwear from the reciprocal tariffs,” the letter, which was signed by Nike, Adidas, Under Armour, and Puma, reads. It goes on to state that the tariffs could cause “substantial cost increases” and make footwear inventory run low in the U.S.

Skechers is the third-largest footwear company in the U.S. after Nike and Deckers, with a market capitalization of $9.25 billion at the time of writing. The shoemaker was founded in 1992 and went public in 1999 at an initial public offering price of $11 per share.

Skechers’ most recent earnings report, released last month, shows that sales reached a record-high $2.41 billion during the first quarter of the year ending March 31, up 7.1% year-over-year. Wholesale sales increased by 7.8% during the quarter.

The company stated in the report that the strong quarterly sales reflected “strong global demand.” International sales outside the U.S. contributed to 65% of Skechers’ business.

Meanwhile, 3G Capital has made a name for itself with its emphasis on cost-cutting and restructuring since it was founded in 2004. The firm focuses on zero-based budgeting, or on having executives begin at zero for their budget for every new quarter instead of starting with the expenses of the previous quarter.

3G Capital previously agreed to buy a majority stake in blinds and shutters maker Hunter Douglas NV for $7.1 billion in 2021. The firm also orchestrated the 2015 merger between Kraft Foods Group and The H.J. Heinz Company with the help of Warren Buffett’s Berkshire Hathaway.

Shares of Skechers were up over 24% at the time of writing.

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Business

OpenAI Says It Will Stay Under Nonprofit Control

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Months after publicly stating its intention to shake up its corporate structure, OpenAI has reversed course and decided that its nonprofit arm will keep controlling its for-profit business.

According to an OpenAI blog post published Monday, the company’s board of directors decided that OpenAI will continue to rely on the oversight and control of its nonprofit division moving forward.

“OpenAI was founded as a nonprofit, and is today overseen and controlled by that nonprofit,” OpenAI board chairman Bret Taylor wrote in the blog post. “Going forward, it will continue to be overseen and controlled by that nonprofit.”

The company’s for-profit LLC, which has lived under the nonprofit since 2019 and will continue doing so, will become a public benefit corporation (PBC). A PBC is a for-profit business that must consider the public good in addition to profit in its decisions. The nonprofit division of OpenAI will control and be the biggest shareholder in the PBC.

“Our mission remains the same,” Taylor noted. OpenAI’s mission is “to ensure that artificial general intelligence benefits all of humanity.”

In December, OpenAI publicly indicated in a blog post that it was thinking about making its for-profit section a PBC, but one that had complete control over OpenAI’s operations and business. The non-profit side would not oversee the for-profit, but would instead be in charge of charitable initiatives.

Taylor wrote on Monday that OpenAI chose to reverse course and have the nonprofit retain control over the for-profit business after talking to civic leaders and with the offices of the Attorney General of Delaware and the Attorney General of California.

More than 30 civic leaders, former OpenAI staffers, and Nobel laureates delivered letters to the offices of the attorneys general last month to ask that they stop OpenAI’s effort to break from its non-profit governance.

^{OpenAI CEO Sam Altman. Photographer: Nathan Laine/Bloomberg via Getty Images}

OpenAI has recently been embroiled in a legal battle with Elon Musk, who helped co-found the company and left in early 2018 following a failed bid to take it over. Musk has since filed lawsuits against OpenAI and its CEO, Sam Altman, accusing them of breaking OpenAI’s founding agreement and working to maximize profits for Microsoft instead of humanity as a whole. Microsoft has invested close to $14 billion in OpenAI.

Musk even led an unsolicited offer to buy OpenAI for $97.4 billion in February, which Altman quickly shot down on X. As of press time, Musk had yet to comment.

OpenAI started as a nonprofit in 2015 and transitioned to a “capped profit” company in 2019, meaning that the company’s profits were limited to a certain amount, with excess profits given to the nonprofit parent organization. The for-profit arm raised $1 billion from Microsoft in 2019, alongside a $100 million initial fundraising round.

In November 2022, OpenAI launched its AI chatbot ChatGPT, which was used by 500 million global weekly users as of March, up from 400 million in February.

OpenAI closed a $40 billion funding round in March, the biggest private tech deal ever, which valued the company at $300 billion.