Business
14 Greggs Interview Questions and Answers: A Complete Preparation Guide

If you’re planning to gain entry into the esteemed ranks of Greggs, then there’s no doubt that you’ll need to pass muster with their interview process. After all, this is where your future career could be decided!
Don’t fret – we’ve got you covered! This comprehensive guide contains a wealth of information on how one might go about securing an interview at a fast food establishment like Greggs.
Do you want a job interview preparation for Greggs? A good beginning for you as far as potential employment is concerned. This has however been made easy in this complete guide since we shall give you a step by step method towards preparing for Greggs interview. We have everything for every question right from who asks questions to experts’. Okay then. Relax and lets explore the land of Greggs Questions and Answers!
Table of Contents
Company Overview and Core Values
Prior to discussing some of the interview questions, we shall take a closer look at Greggs – the UK’s number one bakery and food on the go retailer. Greggs is one of Britain’s beloved brands today that started as a family business founded in Newcastle upon Tyne in 1939 and now has more than 2,000 shops all around Britain.fVICENSE: Creative Commons Attribution / Share-Alike This loyalty among their customers is due to the fact that they concentrate in selling freshly baked delicious products at reasonable prices.
Whatever they do, the company’s core values lie at its heart.
Quality comes first, and they are always striving to better a product to customer satisfaction. In addition, they emphasize teamwork by creating an open and cooperative working space. Lastly, they seek positively transforming their surrounds by undertaking a number of programs including the Greggs Foundation which helps support for local projects.
General Interview Tips
Preparing for an interview can be nerve-wracking, but with the right approach, you can ace it! Here are some general interview tips to help you prepare:
1. Research the company: Familiarize yourself with Greggs’ history, values, and products. This will demonstrate your enthusiasm and genuine interest in the company.
2. Dress appropriately: Choose professional attire that aligns with the image of a bakery food-on-the-go retailer. Dressing smartly shows that you take the interview seriously.
3. Practice common interview questions: Rehearse your answers to commonly asked interview questions. This will help you feel more confident and prepared on the day.
4. Showcase transferrable skills: Highlight any relevant skills or experiences from your previous jobs that can be applied to the role you are applying for at Greggs. For example, customer service experience or handling cash registers.
Greggs Interview Questions and Answers:
What is your biggest mistake?
I don’t have any!
Erin, your CV is spotless – I find it peculiar that you’re hesitant about mentioning any blunders. My query here is: how can you look back on past experiences and not single out any incidents from them as detrimental? Don’t fret over the negative aspects of your career; instead, redirect that energy towards accomplishing more lofty goals!
My answer here is quite simple – forget about the “whys”. Rather than dwell on why something happened or what could have occurred differently, one must avoid deifying oneself in order to achieve lasting success. Rather than conversing about regrets, think about which decisions led up to those outcomes; then consider steps to rectify these misfortunes should they present themselves again in the future.
I once failed a course wherein I had been studying for months; however, due to circumstances beyond my control, I had to withdraw from the class and consequently forfeited my final exam grade. Even though this experience was disheartening at first glance, when I look back on it today – knowing that perseverance has led me here– it’s easy to appreciate the benefits of having encountered obstacles along the way.
What is the most unfair thing someone has done to you?
Andra has been nicknamed “Queen Gregg” due to her success and stardom, but without a doubt she’s also an absolute gem.
A few terse remarks were thrown my way during the interview: “You need to adopt a more pleasant tone” and “I was quite perturbed at how imperious you were being”.
Undeterred, I reined in my tone of voice and employed a gentler vocabulary for our conversation – though it did not elicit any appreciable change in demeanor from my interlocutor! Unsurprisingly enough then that upon hearing this response I was rather dismayed; however on further reflection perhaps this is all part of the process!
What was the best project you’ve been a part of?
I’ve been fortunate to work on a wide range of projects, from launching an app to developing location-based applications. My most recent endeavor was creating a model that could effectively translate data from IoT devices into meaningful information for businesses and customers alike.
The effort was gratifying; the project was complex but achievable. I felt confident in my abilities as a leader and taking charge when necessary to garner success. This is something that I value intensely!
Of course, this particular venture afforded me the opportunity to research my field at length. By working with colleagues and peers across several industries, I gained valuable insights into what makes a successful enterprise -I feel like I have come a long way since then!
How do you handle criticism?
If someone expresses dissatisfaction with your product, how should you respond? It’s all about degrees of displeasure. When it comes to customers, your job is simple: if they’re not happy, find out why and rectify the issue promptly – even if that entails voiding their purchase!
Greggs’ chief operating officer, John Mckay, shares his thoughts on handling customer complaints. He says it’s essential to maintain a steady pulse when it comes to those who criticize your products or services:
You have to remain balanced when dealing with issues like this one. You can’t let any perceived slights get under your skin; instead, remain calm and provide solutions for those who may be upset about something.
Describe yourself in three words.
Your Greggs job interview isn’t solely about showcasing your experience and qualifications, it’s also about highlighting who you are. To demonstrate your personality, I recommend sharing three words that best portray who you are as a person.
To answer this question, there is no universal standard for fully comprehending one’s identity; however, here are some options that may pique the interest of potential coworkers: consider employing one of these descriptors in describing yourself:
Affable – This means friendly and approachable. It’s an uncommon choice, but it could prove relevant if utilized in conjunction with another phrase such as ‘amiable’.
Irreverent – You could choose to describe yourself by using this word, which implies derision and irreverence towards authority figures and norms alike. Alternatively, if you’re still uncertain what words should be used then it might help to imagine the phrases ‘flexible’ or even ‘unconventional’ while deliberating on suitable adjectives that would adequately reflect such qualities like lightheartedness and unpredictability.
Why did you decide to get into this industry?
Why did you decide to take this plunge? It’s an instinctive question, albeit one that requires an answer. In the case of my friend Morgan; she embarked on her journey into the restaurant industry because she sought fulfillment from providing a service to others – making it her priority when considering any career choice.
If Morgan is your go-to for advice about pursuing entry-level positions in the food industry, then here are some other helpful tips:
Despite the high median annual salary for a food prep cook, there are plenty of culinary school graduates who can attest that their decision was not an easy one, with many facing financial strain and choosing between putting food on the table or finishing their education first. Even after securing employment, some professionals still must contend with demanding schedules which may necessitate compromising work/life balance in order to make ends meet. However, if you find yourself seeking more autonomy over your hours while still managing to retain steady income – this could be ideal!
What’s the most common mistake first-time customers make when ordering from you?
In order to avoid mistakes, it is essential not only to familiarize yourself with Greggs’ menu and nutritional information but also to consult your physician before consuming anything from their offerings.
Customers commonly report that the most common mistake is opting for a sandwich bread instead of slicing fresh bread. With so many delicious options available, it can be a challenge determining which one will provide the perfect balance between taste and nutrition.
The majority of customers who purchase at least one item from the menu typically gravitate towards purchasing one of our regular-sized staples such as sausage or egg sandwiches.
On occasion, customers may make an impulse purchase without taking into consideration the cost involved. Remember: prices are merely indicative of what you can expect when purchasing in bulk rather than individual products!
What’s the most unusual order you’ve taken?
When I asked this question, the responses ranged from ‘I always order crumpets with butter’ to ‘double meat pies’.
Don’t fret if you’ve had a hefty lunch – whether it be an extravagant combination of pastries or hearty cuisine. At Greggs we aim to please everyone!
It’s imperative that you formulate unique orders to maximize the potential of your audition experience and stand out amongst the crowd. Here are some tips:
What would your dream customer say about what you do?
With my dream customer, I’d like to see a man purchase a hot breakfast sandwich. On the way home from work, he will stop by our establishment and treat himself with one of these indulgent creations – beaming with happiness as they savor it while they’re on their commute.
This respondent is indicative of the consumers who frequent Greggs across the United Kingdom; those individuals who are seeking out convenience foods that can be eaten anytime of day or night. For this reason alone, I am excited to speak with this potential client!
If you were to meet an ideal customer, what would they say about what you do? What sort of rhetoric would they employ in their endorsement?
Now, let’s dive into some other specific interview questions that you may encounter during your Greggs interview. We have compiled a list of commonly asked questions and provided detailed sample answers to help you prepare:
Question 1: Can you tell us about yourself?
Sample Answer: “Certainly! My name is [Your Name], and I have always had a passion for baking. I have honed my skills by working part-time at a local bakery during my high school years. After completing my culinary studies, I gained experience in a bakery where I developed my expertise in creating delicious pastries and bread. When I discovered Greggs, I was immediately drawn to the company’s commitment to quality and affordability, which aligns with my personal values as a baker.”
Question 2: Why do you want to work at Greggs?
Sample Answer: “I have been a loyal customer of Greggs for years, and I truly appreciate the high-quality products and friendly service I receive every time I visit. It would be an honor for me to be part of the team that brings joy to customers through delicious baked goods. Additionally, I admire Greggs’ community outreach initiatives, such as the Greggs Foundation, and I would love to contribute to these efforts.”
Question 3: How would you handle a difficult customer?
Sample Answer: “When faced with a difficult customer, my priority is to remain calm and empathetic. I would listen to their concerns attentively and offer a sincere apology if necessary. By maintaining a positive attitude, I would strive to find a solution that meets the customer’s needs while adhering to company policies. It is important to remember that customer satisfaction is our top priority, and I would do my best to turn their negative experience into a positive one.”
Question 4: How do you handle a fast-paced work environment?
Sample Answer: “Having worked in busy bakeries in the past, I am familiar with the demands of a fast-paced work environment. I thrive under pressure and pride myself on my ability to multitask effectively. Prioritizing tasks, staying organized, and maintaining clear communication with colleagues are crucial in such settings. I believe my experience has equipped me with the skills needed to excel in a fast-paced work environment like Greggs.”
Question 5: Tell us about a time when you went above and beyond for a customer.
Sample Answer: “During my time at a local bakery, I encountered a customer who had a dietary restriction and struggled to find suitable options. I took it upon myself to research alternative ingredients and develop a range of delicious gluten-free pastries. This not only delighted the customer but also expanded the bakery’s customer base and increased sales. Going above and beyond for customers is something that brings me immense satisfaction, and I look forward to doing the same at Greggs.”
Additional Tips for Nailing Your Greggs Interview
To further enhance your interview preparation, here are some additional tips to help you nail your Greggs interview:
- Highlight your passion for baking and food: Greggs values individuals who share their passion for baking and food. Be sure to express your enthusiasm for the industry and your desire to contribute to the company’s success.
- Demonstrate excellent customer service skills: Greggs prides itself on providing exceptional customer service. Share examples from your past experiences that highlight your ability to create positive customer interactions and handle challenging situations.
- Show your flexibility and willingness to learn: As a fast-paced and ever-evolving industry, Greggs values employees who are adaptable and eager to learn. Emphasize your willingness to take on new challenges and your ability to quickly adapt to changing circumstances.
- Ask thoughtful questions: Towards the end of the interview, don’t forget to ask insightful questions about the company’s future plans, the role you are applying for, or the team dynamics. This will demonstrate your interest and engagement in the interview process.
Conclusion
Be vigilant when negotiating your compensation package, as employers often grant raises and offer signing bonuses to entice you to make an initial commitment. It is essential that you remain in the loop regarding any possible offers; even if they are not offered initially – chances are they may be renegotiated at some point in time!

A blog which focuses on business, Networth, Technology, Entrepreneurship, Self Improvement, Celebrities, Top Lists, Travelling, Health, and lifestyle. A source that provides you with each and every top piece of information about the world. We cover various different topics.
Business
Low US Household Leverage Bodes Well For The Economy

One of the things that gives me great comfort about the health of the U.S. economy is our historically low household leverage. According to the Federal Reserve Board, household leverage is now at an 80-year low—a remarkable sign of financial discipline.
So let me be the first to congratulate you for not loading up on debt like so many did between 2000 and 2008, right before the worst financial crisis of our lifetimes!
Back then, people lost their jobs and massive chunks of their net worth because of too much leverage. I was one of them—I had two mortgages and ended up losing 35% to 40% of my net worth in just six months. It took a decade to rebuild.
After that experience, I promised myself: never again will I take on that much debt.

Table of Contents
Households Can Better Withstand the Next Recession
Nobody likes a recession or stagflation. But with household leverage at an 80-year low, it’s highly unlikely we’ll face another global financial crisis like in 2009. Households are simply too cashed up to panic-sell. Instead, most will hunker down and wait for better times to return.
Thanks to this strength, I plan to use any correction as an opportunity to buy the dip—for both my retirement accounts and my children’s. With so much cash on the sidelines, we’re more likely to see V-shaped recoveries than drawn-out U-shaped ones.
Personally, after selling our previous rental, I’m sitting on ample liquidity in Treasury bills and public stocks I can sell and settle within days. And with a fully paid-off primary residence, there’s almost zero chance I’ll ever sell at a discount. Why would I, with no mortgage and no urgency? Around 40% of U.S. homeowners now own their properties outright.
Just imagine how much the stock market, real estate, and Bitcoin could surge if household leverage ever returns to 2007 levels. Risk assets would likely skyrocket once again. And based on human nature and our historical appetite for risk, I wouldn’t be surprised if leverage ramps back up, especially as interest rates continue to decline.

On top of that, millions of homeowners locked in rock-bottom mortgage rates in 2020 and 2021. The tappable home equity across the country is enormous compared to 2007, making another housing-driven crash highly unlikely.

The Only Good Type of Leverage
In general, the less debt you have, the better. But in a bull market, strategic leverage can accelerate wealth building. So what’s a financial freedom seeker supposed to do?
First, understand that not all debt is created equal. Consumer debt, especially from credit cards, is the worst kind of widely available debt. With average credit card interest rates north of 25%, you’re basically giving your lender a return Warren Buffett himself would envy. For the love of all that’s good in this world, avoid revolving consumer debt at all costs.
The only type of debt I condone is mortgage debt used to build long-term wealth. It’s generally one of the lowest-cost forms of borrowing because it’s secured by a real, usable asset. Being able to leverage up 5:1 by putting just 20% down to buy a home—and then live in it for free or even profit—is an incredible opportunity.
That’s why I’m a strong proponent of everyone at least getting neutral real estate by owning their primary residence. Hold it long enough, and thanks to forced savings, inflation, and mostly fixed housing costs, you’ll likely come out far ahead compared to renting a similar place. People like to say they will save and invest the difference, but most people can’t keep it up over the long term.
As for margin debt to invest in stocks? I’m not a fan. Stocks offer no utility, are more volatile, and margin rates are usually much higher than mortgage rates. If you’re going to use debt, at least tie it to something you can live in and control.

The Recommended Asset-To-Debt Ratio By Age
Here’s a useful framework to assess your financial health: a suggested asset-to-debt (liability) ratio, paired with a target net worth by age. The asset-to-debt ratio applies broadly, regardless of income.
The net worth targets assume a household earning between $150,000 to $300,000 during their working years, maxing out their 401(k), saving an additional 20% of after-401(k) income, and owning a primary residence. In short, aim for a net worth equal to 20X your average household income if you want to feel financially free.

After running the numbers and reflecting on real-world conditions, I believe most people should aim for a steady-state asset-to-liability ratio of at least 5:1 during their highest earning years to retire comfortably.
Why 5:1? Because having five times more assets than liabilities puts you in a strong position to ride out economic storms. Ideally, your debt is tied to appreciating assets—like real estate—not high-interest consumer debt. If your liabilities equal about 20% of your assets, you’re still benefiting from some leverage, without taking excessive risk.
By your 60s and beyond, the goal should shift toward being completely debt-free. An asset-to-liability ratio of 10:1 or higher is ideal at this stage—for example, $1 million in assets and $100,000 in remaining mortgage debt. At this point, most people are eager to eliminate all debt for peace of mind and maximum financial flexibility in retirement.
The peace of mind and flexibility that come with zero debt (infinity ratio) in retirement is hard to overstate.
Be OK With No Longer Maximizing Every Dollar
After selling my former primary residence—which I rented out for a year—I wiped out about $1.4 million in mortgage debt. Even though the rate was low, it feels great to have one less property to manage. Now, with just one mortgage remaining as I approach 50, life feels simpler and a little more manageable.
When my 2.625% ARM resets to 4.625% in the second half of 2026, I may begin paying down extra principal monthly. By then, I expect the 10-year bond yield to be lower, making paying down debt more appealing. While I might miss out on further upside if San Francisco real estate keeps climbing—especially with the AI boom—I no longer care about squeezing out every dollar with leverage.
I’ve built a large enough financial foundation to feel secure. These days, I’m optimizing for simplicity, steady income, and gradual appreciation—the kind that helps me sleep well at night. Chances are, once you hit your 50s, you’ll feel the same too.
The drive to maximize returns eventually takes a backseat to the desire for clarity, peace, and freedom with the time we have left.
Readers, what’s your current asset-to-debt ratio? Are you surprised U.S. household leverage is at an 80-year low? Do you think another recession as long and deep as 2009 is likely? And do you hope to be completely debt-free by the time you retire?
Optimize Your Leverage With A Free Financial Check-Up
One of the biggest signs of a healthy economy today is the fact that U.S. household leverage is near an 80-year low. If you’re working toward becoming debt-free and want to ensure your net worth is positioned for both growth and stability, consider getting a free financial analysis from Empower.
If you have over $100,000 in investable assets—whether in a taxable brokerage account, 401(k), IRA, or savings—a seasoned Empower financial advisor can help you assess your portfolio with fresh eyes. This no-obligation session could uncover inefficient allocations, unnecessary fees, and opportunities to better align your financial structure with your long-term goals.
A sound asset-to-debt ratio and clear investment strategy are key to lasting financial independence. Empower can help you stress test both.
Get your free check-up here and take one step closer to optimizing your financial foundation.
(Disclosure: This statement is provided to you by Financial Samurai (“Promoter”), who has entered into a written referral agreement with Empower Advisory Group, LLC (“EAG”). Learn more here.)
Diversify Your Assets While Reducing Risk Exposure
As you reduce debt, it’s smart to also diversify your investments. In addition to stocks and bonds, private real estate offers an appealing combination of income generation and capital appreciation. With an investment minimum of only $10, you don’t need to take out a mortgage to invest either.
That’s why I’ve invested over $400,000 with Fundrise, a private real estate platform that lets you invest 100% passively in residential and industrial properties across the Sunbelt, where valuations are more reasonable and yield potential is higher.
Fundrise also offers venture exposure to top-tier private AI companies like OpenAI, Anthropic, Databricks, and Anduril through Fundrise Venture. If you believe in the long-term potential of AI but can’t directly invest in these names, this is a unique way to get access.

Fundrise is a long-time sponsor of Financial Samurai as our investment philosophies are aligned. I invest in what I believe in. I have a goal of building a $500,000 position with regular dollar-cost averaging each year.
Subscribe To Financial Samurai
Listen and subscribe to The Financial Samurai podcast on Apple or Spotify. I interview experts in their respective fields and discuss some of the most interesting topics on this site. Your shares, ratings, and reviews are appreciated.
To expedite your journey to financial freedom, join over 60,000 others and subscribe to the free Financial Samurai newsletter. Financial Samurai is among the largest independently-owned personal finance websites, established in 2009. Everything is written based on firsthand experience and expertise.

A blog which focuses on business, Networth, Technology, Entrepreneurship, Self Improvement, Celebrities, Top Lists, Travelling, Health, and lifestyle. A source that provides you with each and every top piece of information about the world. We cover various different topics.
Business
What My First Failed Startup Taught Me — and How I Finally Got It Right 20 Years Later

Opinions expressed by Entrepreneur contributors are their own.
They say timing is everything — and that’s a lesson I’ve learned the hard way.
Today, I’m building a startup I truly believe in. But the truth is, this journey didn’t start last year. It began more than 20 years ago — with a big idea, the wrong timing and some painful but necessary lessons that would shape everything I’m doing now.
How it started
In 2007, inspired by platforms like Craigslist and LinkedIn, I set out to bring a new kind of online platform to life. I had a strong concept, but not the technical skills to build it alone. So I partnered with a close friend who could fill that gap.
At first, we were excited. But over time, cracks formed — our visions didn’t align, our strategies drifted, and financial pressure mounted. Eventually, we had to walk away.
It was disappointing, even devastating. But I never stopped believing in the core idea. Instead, I paused to reflect on what went wrong, what I’d learned, and what I needed to do differently next time.
That reflection helped shape both who I am and how I operate today.
What I learned (the first time around)
- Learning never stops: Your best insights often come from others. Lean into your network — mentors, peers, even critics. Learning from others and sharing your own experience creates a powerful loop of growth.
- Be willing to adapt: Even with a great idea, you have to stay flexible. Whether you’re launching or scaling, being able to pivot when needed isn’t a weakness — it’s a survival skill.
Getting it right the second time
- Start with clarity: A shared vision is critical. Before launching, make sure you and your co-founder(s) are aligned on goals, roles, and long-term expectations. Misalignment early on will cost you later.
- Be honest with yourself and your team: Ask the hard questions up front: Why are we doing this? What problem are we solving? Who are we solving it for? If your answers don’t match, it’s time to regroup.
- Culture matters as much as code: Yes, you need technical talent. But you also need people who share your values, collaborate well, and grow with the company. Don’t underestimate cultural fit — it makes or breaks teams.
If you build it, will they come?
This time around, I approached things differently. I didn’t just assume the idea was good — I tested it. I asked:
Are we solving a real problem?
Does the market need this now?
What’s our unique value proposition (UVP)?
Why would anyone choose us?
Customer-first thinking became the foundation. Instead of building what we thought was valuable, we built what the market actually needed — and made sure our solution stayed relevant.
Getting tactical: what every founder needs to consider
- Do your homework: Understand your industry, track trends, study user behavior and know your competition.
- Create a strategy: Write a business plan. Forecast your finances. Know your funding options.
- Formalize the business: Register your company, get your EIN, licenses, permits, and build your legal foundation properly.
- Build the right team: Use your network to find people who align with your mission and culture.
- Sell the vision: Know your customer, refine your message and create a product or service they actually want.
Related: 10 Lessons I Learned From Failing My First Acquisition
Final thoughts
Be both sales-driven and market-aware. Know your audience — where they get information, what problems they face, what resonates with them. Your customer acquisition strategy should be informed by real data, not just instinct.
And most importantly, keep an open mind. Inspiration can come from anywhere — a conversation, a failure, a new connection. The more you listen, the more likely you are to spot those game-changing ideas.
Building something meaningful takes time. For me, it took over 20 years. But every setback, misstep and restart has made this journey — and this version of the startup — infinitely more grounded and more real.

A blog which focuses on business, Networth, Technology, Entrepreneurship, Self Improvement, Celebrities, Top Lists, Travelling, Health, and lifestyle. A source that provides you with each and every top piece of information about the world. We cover various different topics.
Business
He Went From Customer to CEO of 16 Handles

Opinions expressed by Entrepreneur contributors are their own.
Fresh out of an unfulfilling finance career, Neil Hershman was looking for something different — something he could build with his own hands. That search led him to 16 Handles, a New York-based froyo brand he frequented as a customer.
Astrophysics degree in one hand, finance resume in the other, Hershman found himself behind the counter of his first 16 Handles franchise, sleeves rolled up and running the store from open to close.
What started as a side project quickly spiraled into something bigger. “Open and close, every single shift I was working,” Hershman says. “I was able to advance the business [and] bring in additional revenue to the point where the profit was so great that I decided to leave all my other projects and just focus on 16 Handles.”
At a time when other entrepreneurs were retreating, Hershman expanded. He started building new stores across New York City during Covid-19, when retail leases were cheap and competitors were shuttering. “Instead of getting scared, I was the one coming in and building,” he says.
Soon, he wasn’t just running locations. He was leading the entire company.
Since acquiring the brand from founder Solomon Choi in 2022, Hershman has led a nationwide expansion of the froyo chain from 30 to 150-plus locations. His unexpected journey from customer to franchisee to CEO gives him a unique edge in today’s crowded dessert market.
Hershman is behind some of the brand’s wildest flavors, ranging from Harry Potter references to “french fry frozen yogurt” (a play on McDonald’s frequently broken ice cream machines). “I am part of the customer base,” he says. “My family, my friends, everyone is part of the customer base. So it’s just ideas that we have.”
The results speak for themselves. “Our sales growth has been phenomenal, like when we launched french fry, or the Squid Games-inspired flavor, or the butter beer out of Harry Potter,” he says. “Our sales are up like 30-40% the week that we launched compared to prior years. So it really does make a difference.”
But building a thriving brand takes more than flavor. It takes trust, consistency and loyalty — not just from customers, but from the team. That’s why the first person Hershman hired was Lisa Mallon, who co-owned the Fairfield, Connecticut, location with her husband for 13 years.
“Who knows the brand better and believes in the brand more than people who have been successful with the brand?” Hershman says. “Somebody who’s got 13 years of running a store open to close and knows customer interactions and [what] customers want, how to make the best bang for your buck on this business.”
This strategy helps the brand stay consistent, which are the callouts Hershman appreciates most in customer reviews.
“We used to have one girl who ordered every single day, and it would always come through around the same time, to the point where when you heard the printer printing at that time, we knew it was her order and what to do,” he says.
One day, she left a five-star review with a picture of her froyo on her coffee table. “Love this place, great chocolate,” she wrote.
For Hershman, these few words were a source of encouragement. “Even though it feels monotonous that we’re packing the same order every single day, there’s somebody at the other end who all day is probably looking forward to this moment of opening up this bag,” he says.
Hershman stressed the importance of paying close attention to reviews, whether positive or critical.
“[Loyal customers] know what to look for best,” he says. “Those are really important for us as a franchisor to know what’s going on with our locations, and for store operators to know what’s going on in the customer’s mind.”
Related: This Local Bakery Has Lines Out the Door. Here Are the Secrets to Its Success.
Hershman and his team keep a close eye on review platforms like Yelp to help refine operations and build trust while keeping in mind that not every critique is a call to action.
For example, one of the challenges Hershman identified is not getting the full picture of a customer’s experience based on their review. “You just get the edges, so it makes it a little hard to use those reviews as a long-term decision maker,” he says.
Nevertheless, critical reviews can provide clarity, and good reviews can build credibility. Both are opportunities to grow as a business.
Hershman’s story is about seeing potential where others see plateaus and making truly special moments for customers, who will return for the consistent experience again and again.
After taking over as CEO and reimagining 16 Handles for a new generation, Hershman’s advice to entrepreneurs is simple but powerful:
- Obsess over the customer experience. From staple products to add-on services, everything can be improved to build trust and cultivate repeat business.
- Build customer loyalty at every turn. Reading and responding to customer feedback lets customers know their voices are heard.
- Innovate with purpose. Not every business idea will see the light of day, but focusing on constant improvement will keep your business competitive.
- See your business through the eyes of a customer. Spending time on the front lines can give you a fresh perspective on what’s working and what needs to be improved.
Listen to the episode to hear directly from Neil Hershman, and subscribe to Behind the Review for more from new business owners and reviewers every Tuesday.
Editorial contributions by Jiah Choe and Kristi Lindahl

A blog which focuses on business, Networth, Technology, Entrepreneurship, Self Improvement, Celebrities, Top Lists, Travelling, Health, and lifestyle. A source that provides you with each and every top piece of information about the world. We cover various different topics.
-
Entertainment3 weeks ago
Jennifer Garner and John Miller show rare PDA at charity event
-
Technology2 weeks ago
OpenAI hires team behind AI recommendation startup Crossing Minds
-
Travel2 weeks ago
12 Things Florida Grandparents Always Had in Their Kitchens That Made You Feel at Home
-
Entertainment3 weeks ago
Taylor Swift all smiles as she supports Travis Kelce at training camp in Nashville
-
Entertainment2 weeks ago
Jeff Bezos and Lauren Sánchez keeping A-list guests in the dark about top-secret wedding events
-
Life Style3 weeks ago
23 Small Ways to Make Life Simpler
-
Entertainment2 weeks ago
Rob Kardashian Makes Rare Appearance on Instagram: See the Photos!
-
Entertainment3 weeks ago
Margaret Cho disses ‘mean girl’ Ellen DeGeneres in scathing interview