Technology
US pharma giant Merck backs healthcare marketplace HD in Southeast Asia

Big Tech and pharmaceutical companies are accelerating the implementation of artificial intelligence in the healthcare industry. Just last month, AWS and General Catalyst announced their partnership to speed up the development and deployment of healthcare AI tools. GE Healthcare teamed up with AWS to build generative AI for medical use in 2024.
Now, a Thailand-based healthcare startup, HD, has built a marketplace, HDmall, to digitize the fragmented medical industry in Southeast Asia. The startup helps users find healthcare providers like hospitals and clinics. It also assists people in finding specific surgeries and health check-ups, aggregates services to lower costs and provides users with installment payment options.
The startup has secured $7.8 million in equity funding to enhance its marketplace and invest further in its AI technology. The recent funding marks the first investment of U.S. pharma giant Merck Sharp & Dohme (MSD) in a healthtech startup in Asia Pacific. (MSD is the brand that Merck uses to operate outside the U.S. and Canada, and it launched an accelerator called IDEA Studios last June.) Other participants in HD’s funding included SBI Ven Capital, M Venture Partners, FEBE Venture, and Partech Partners also participated in the latest financing.
“MSD, which produces the HPV vaccines, reached out to [us] because we were already selling a lot of HPV vaccines online that were being administered at the hospitals and clinics we work with,” co-founder and CEO of HD Sheji Ho said in an exclusive interview with TechCrunch. “And if you look at the numbers, we [offer] the largest number for vaccines online in the markets.”
The five-year-old startup’s marketplace has over 30,000 stock-keeping units (SKUs) from more than 2,500 hospitals and clinics and a handful of pharmaceutical partners and 400,000 paying customers across Thailand and Indonesia, generating $100 million in annual gross transaction volume, Ho noted. It aims to reach 5,000 healthcare providers and 600,000 patients in 2025.
The latest financing, which brings HD’s total funding to $18 million, comes less than a year after it raised a $5.6 million round.
In early 2024, HD started building an AI chatbot, Jib AI, which has been trained on anonymized healthcare product data, transaction data, and chat commerce data sets using advanced large language models. After implementing generative AI technology in its marketplace, almost 60% of customer interactions are managed by AI agents, which deliver “high-quality, instant 24/7 response to customers”, Ho said.

Jib AI helps healthcare professionals like nurses, doctors, and surgeons focus on providing quality patient care by handling most initial triaging and care navigation tasks.
Over the next 12 months, the company aims to improve its AI agent capabilities by adding order and refund processing, assisted checkouts, scheduling, electronic health record checking, and medical information retrieval with the Jib AI Health Assistant and via AI-powered asynchronous virtual care with expert physicians.
The startup also says it plans to expand its network of external partners over the next two years, focusing on insurance and pharmaceutical companies, as well as employers and educational institutions.
“While US healthcare companies such as Transcarent and Accolade started directly with B2B care navigation, we see a unique opportunity in Southeast Asia to adopt a ‘B2C2B strategy’ as defined by Andreessen Horowitz,” Ho told TechCrunch. “This approach leverages our existing B2C success to transition into B2B, effectively pursuing enterprise monetization from the outset.”
Healthcare in Southeast Asia
Most venture-backed healthcare startups in Southeast Asia, including Singapore’s Doctor Anywhere, Halodoc and Alodokter in Indonesia, primarily focus on telehealth and virtual health services. But Ho says the approach is not sustainable in Southeast Asia. “Post-pandemic, telehealth as a business model in SEA has encountered significant challenges and is rapidly losing favor among both consumers and investors.”
The company now positions itself as a mix of Amazon One Medical in the U.S., Chinese outpatient healthcare platforms like JD Health and Alibaba Health, and the Indian inpatient healthcare platform Pristyn Care.
The healthcare industry is quite different in emerging Southeast Asian markets such as Thailand, Indonesia, and Vietnam. Without a family doctor system like in Western countries, patients often go straight to hospitals or clinics. This makes it difficult for patients to find the right healthcare services, know where to go, and understand how to handle the costs, Ho told TechCrunch.
Due to 40% of healthcare costs being paid by individuals and low levels of private health insurance coverage, people are more sensitive to prices and feel more pressure when making decisions. This leads to a growing demand for platforms that offer clarity, transparency, and ease of comparison among various providers, Ho continued.
HD’s platform operates more like the “Amazon of healthcare.” Instead of listing individual GPs or offering physician appointment scheduling, it enables healthcare providers to sell productized services. “Our offerings range from health check-ups, cancer screenings, and IVF procedures to root canal treatments, HPV vaccinations, and surgeries like thyroid and hemorrhoid surgeries. This approach aligns with how most people in the region begin their healthcare journeys—by searching for specific services rather than individual doctors,” Ho said.
HD provides its services in Thailand and Indonesia, and it plans to enter Vietnam and eye Myanmar because of their similar healthcare systems.
“Their healthcare model is quite similar in some ways to Mainland China. So it’s a high cash payment, around 40%. There is no family doctor system, so people go straight to hospitals or clinics; thereafter, government social security coverage comes into play,” Ho told TechCrunch. “But those budgets are getting smaller and smaller. This means that more of the pressure to cover healthcare is shifting towards the private sector, whether it’s through cash or private insurance. This is why insurance going forward presents a big opportunity for us.”
Moreover, there is a rising trend towards self-empowerment in terms of user behavior in these markets. They are getting more accustomed to using tools such as Google Search or ChatGPT to search for healthcare-related subjects. This aligns well with what HD provides, as it empowers individuals to make their own healthcare choices, according to Ho.

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Technology
Agentic AI startup AMT aims to be ‘Google Adwords for influencers,’ raises seed round

Booking an ad campaign with social media influencers is currently not exactly easy. For starters, influencers’ approaches to marketing can be unconventional, and there’s no standard way to engage with them. On the other side, marketing agencies that employ hosts of people to book and track brand campaigns are limited by how many influencers they can engage at any one time.
Put simply, the creator marketing ecosystem is being held back in many ways by the old-world ad/marketing agency model. Wouldn’t it be easier if an AI chatbot could do all the heavy lifting, interacting naturally with an influencer via a platform that’s able to scale across hundreds of ad campaigns?
That’s the idea behind the company Agentic Marketing Technologies (AMT), which has raised $3.5 million in a seed funding round led by San Francisco-based VC NFX.
AMT works by getting its AI agent, dubbed Lyra, to talk to influencers using natural language, helping with tasks like booking campaigns, tracking results, making payments, and answering queries. The company claims Lyra can also autonomously find influencers that match a campaign’s goals.
Tom Hollands, co-founder and CEO of AMT, told TechCrunch he became familiar with the challenge after managing influencer marketing budgets himself. Co-founder Christian Johnston (CTO) previously built adtech data infrastructure.
“The problem in the market today is that the way that you scale influencer marketing is you hire 22-year-olds who are working 20 hours a day, and you load them up with as many partnerships as possible until they break,” Hollands said. “They can’t remember the names of the influencers that they message, and they spend all their time manually following up,” said Hollands.
AMT employs a combination of AI models, including OpenAI’s for general use, Google’s Gemini for multimodal (i.e. analyzing creators’ videos), and Hume AI’s for “tone.” Hollands added, “We use the best model for each task, independent of the provider.”
Hollands argues that because AI can actually “watch” and “understand” influencer content to a degree, it can deliver a much more personalized experience.
“[AI] can actually understand the tone of voice of each influencer,” Hollands said. “It means it’s possible to communicate with one influencer across multiple brands the way [a] partnerships manager would because it has a relationship history of all of these different conversations.”
Launched three months ago, AMT, which is relocating from London to San Francisco, says it has already attracted customers such as Le Petit Luetier, Neoplants, and Wild.
The influencer market is projected to be worth $266.92 billion this year, and traditional influencer marketing SaaS platforms like GRIN and Upfluence, as well as marketplaces like ShopMy and Agentio, require human involvement to run campaigns. These typically charge by seat. AMT’s AI-driven approach, obviously, has drastically different economics, given that far fewer humans are involved.
AMT says it usually takes nine hours of manual work to secure a single influencer partnership, but just five minutes with its platform.
In a statement, Pete Flint, general partner at NFX, added: “AI is fundamentally reshaping industries, and marketing is no exception. AMT’s approach is unique in that it isn’t just building tools, it’s replacing human work with AI, making it an inevitable part of the marketing stack for brands worldwide.”

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Technology
Trump fires FTC commissioners, setting up a legal battle

President Trump fired the two Democratic members of the Federal Trade Commission on Tuesday, setting up a challenge to a 1935 Supreme Court precedent prohibiting the firing of FTC commissioners for reasons other than “good cause.”
The White House terminated commissioners Rebecca Kelly Slaughter and Alvaro Bedoya earlier Tuesday, The New York Times reported. In a statement, Slaughter called the firings “illegal.”
“Today the president illegally fired me from my position as a federal trade commissioner, violating the plain language of a statute and clear Supreme Court precedent,” Slaughter said. “Why? Because I have a voice. And he is afraid of what I’ll tell the American people.”
The FTC, which typically has five members, was established in 1914 and is charged with enforcing consumer protection and antitrust laws. The Trump administration has aggressively challenged the authority of independent regulatory agencies, including the FTC.

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Technology
YC-backed food supply startup Vendease restructures employees’ salaries

Y Combinator-backed Nigerian food procurement startup Vendease has changed its employee pay structure and is seeking fresh capital, TechCrunch has learned.
This is after laying off 44% of its workforce — around 120 employees —last month, marking its second round of job cuts in five months. In the latest development, the startup has now replaced employees’ traditional salaries with a performance-based pay system, supplemented by an Equity Share Option Plan (ESOP), according to internal documents seen by TechCrunch.
The five-year-old startup, which raised $30 million in its Series A round led by Partech Africa and TLcom Capital, said the restructuring was necessary to navigate to profitability.
Vendease’s new compensation model includes a five-phase salary recovery plan, the documents say.
In February, all employees received a ₦140,000 (~$90) salary, regardless of previous pay. From March to May, the company will raise employees’ wages to 30% of former levels if they meet performance targets, though it hasn’t specified these targets, the documents say.
Compensation will increase to 60% of former salaries from June to August and 90% from September to November, with full salary restoration expected by December again contingent on company and employee performance goals.
The unpaid portions of the salaries will convert into share options under the ESOP, with 50% vesting over ten months and the rest over three years. But employees can only exercise these options at a board-approved fair market value, according to the employee agreement.
The company confirmed the changes to employee pay insisting that it is now at a break even point, even close to profitability.
“Vendease has restructured both its business and operations. We’re a software company, and we want to focus on facilitating OPEX-heavy operations with technology rather than handling them ourselves,” a company spokesperson told TechCrunch.
It says the changes are intended to encourage employee productivity while the company grows more financially sustainable. “We only spend what we earn, which keeps us consistently at break-even and focused on profitability,” the spokesperson added.
With slightly over 150 employees left, Vendease is betting on internal restructuring, fresh capital, and AI-driven efficiency to cut costs and sustain operations. As the company points out, this also means focusing more on software-driven growth and doubling down on its sales and payments solutions and credit marketplace while gradually phasing out warehousing and logistics operations.
Betting on BNPL to stay afloat
Founded in 2019 by Tunde Kara, Olumide Fayankin, Gatumi Aliyu, and Wale Oyepeju, Vendease set out to streamline food procurement for African restaurants and food businesses.
The startup claimed it could eliminate inefficiencies in the food supply chain, which cost businesses billions annually. By 2022, it had moved 400,000 metric tonnes of food for over 2,000 customers, it said, saving them $2 million in procurement costs and cutting wastage-related losses by nearly $500,000 in Nigeria, its main market.
But the last two years have been brutal for Vendease and many Nigerian startups without FX-denominated revenue. Since its Series A in September 2022, its revenue in Nigeria’s naira has tripled, but the currency’s sharp depreciation within the last three years has wiped out those gains in dollar terms. Inflation has further increased operational costs, squeezing profitability for the capital- and people-intensive business.
One of Vendease’s main revenue drivers within the past year has been its buy now, pay later (BNPL) product. Traditional lenders often avoid food businesses due to their volatility and fragmentation. But Vendease leverages its supply chain knowledge to underwrite loans via its marketplace, which connects financial institutions with food businesses.
The company claims a default rate of under 1% over the last two years and has issued over $70 million in credit as of September 2024.
When CFO Mohamed Chaudry joined in January 2024, he helped identify BNPL as a key path to profitability. However, despite some recent tweaks, the credit product alone doesn’t seem to be enough to get Vendease there.
His appointment also set off the ongoing restructuring to tighten financial controls and extend its cash runway, which, according to sources, may only last a few more months.
As such, the company is in talks with existing and new investors to raise a bridge round, money it will use to fund technology growth and expansion rather than operational expenses.
Meanwhile, sources also say Vendease has explored a potential sale to other players in the HORECA (Hotels, Restaurants, and Catering) and FMCG sectors.
The company, however, disputes this and insists it’s the other way around. “It’s normal to get approached for M&A, especially when you’re a fast-growing business operating in a unique space like food. Yes, Vendease has been approached, but the founders are focused on scaling, not selling anytime soon,” said a spokesperson.

A blog which focuses on business, Networth, Technology, Entrepreneurship, Self Improvement, Celebrities, Top Lists, Travelling, Health, and lifestyle. A source that provides you with each and every top piece of information about the world. We cover various different topics.
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